1. Browse our online catalog
Browse our on-line catalog and decide on a property. If you have trouble choosing, feel free to contact us. We are happy to assist you. Once you have chosen a property, complete the on-line Booking Contract, and then sign and fax or mail it to us.

2. Consider travel insurance
We strongly suggest that you carefully review the Travel Insurance option when completing the Booking Contract. We recommend that our clients purchase this insurance so they won't suffer a loss in the event that a medical emergency or certain other emergencies prohibit them from traveling.

3. Checking the availability
myItalianVacation.com will contact the owner and book the property if it is available. At this time payment of either a 50% deposit (if booking more than 10 weeks before the rental) or the full contract amount (if booking within 10 weeks of rental) is due. Payment can be made by check or credit card.
- If you pay by credit card, your card will be charged at this point.
- If you pay by check, your reservation will be secured upon receipt of your check (which must be no later than 7 days after our receipt of the signed Booking Contract).

4. Receive your confirmation
A Confirmation Invoice will be mailed to you once the payment is received. This invoice will show the amount and due date of any balance due.

5. Complete the payment
The final payment is due 10 weeks before the start of the rental period. The amount and due date will be shown on the Confirmation Invoice, as noted in Step 4 above.

6. Receive complete instructions
About 4 weeks before your departure date a voucher will be sent to you. This includes arrival instructions, detailed directions to the property, instructions on how you will receive the key, check-in and out times, the address and phone number of the property (if available), and authorization to stay at the property. There will also be the name and telephone number of a local agent who will assist you with any questions you may have while staying at the property.

7. Meet your local representative
When you arrive at the airport or in the area, carefully follow the arrival instructions to meet the local representative and pick up the keys.

8. Provide secure deposit
Depending on the property you may need to provide a security deposit to the local agent or the owner in local currency at the time of your arrival . These deposits usually run between $200 and $500, but must be given in local currency. If this is required it will be specified in the Booking Contract.

9. Enjoy your vacation
If you should have any problems with the property while you are there, please call the local agent as the first step in resolving the problem. If the problem is not resolved right away, please contact us so we can address the issue with the owner. In any case, if the issue continues for 24 hours please contact us!

10. Drop off the keys
Before departure arrange a time to drop-off the key with the local agent. At the departure checkout you will receive back any local currency security deposits you placed and pay for any locally metered telephone or utility charges which are known at the time.

11. Pay any outstanding additional charges
If there are any charges which cannot be calculated at departure (such as telephone or heating use which is not monitored by a meter in the house) these will be billed to you once the property owner receives the bill from the utility company (this is usually in about two months).

12. Complete feedback form
Please take a few minutes to complete the questionnaire about your experience at the property. We really appreciate and use the feedback our clients give us. It is vital to our efforts to provide our customers with an extraordinary vacation experience.