• Can we rent for less than a week?

Most properties in the countryside rent on a weekly basis, Saturday to Saturday. That said some villas and country apartments are willing to bend this Saturday to Saturday rule in low season. This weekly rental rule does not usually apply to apartments in cities and country Relais, where it is possible to rent for less than a week, with a three night minimum stay.

• What is a country Relais?

Although we specialize in Villa and apartment rentals, we now offer our clients shorter stay options to complete their Italian Vacation. This recent addition of a Country Relais category has grown from the many requests from our clients seeking unique places to stay for a few days before and/or after their stay at a villa or apartment. We opted to use the term Relais for the type of accommodation we have chosen to represent in addition to the villas and apartments we work with. In our travels and contacts throughout Italy, we have found some lovely properties that aren’t villas or apartments, but don’t exactly fall into the hotel or B&B category either. What we call Relais are more like small boutique hotels in unique and often times historic settings. They don’t have kitchen facilities, but generally include breakfast and sometimes have small restaurants serving local dishes. We believe the properties we have chosen to include under our Country Relais category offer our clients a special, off the beaten track experience not found in a hotel.

• Why are the prices in Euro?

Due to exchange rate changes, the prices on our website are posted in Euro. The US Dollar equivalent will be calculated based on the currency exchange rate at the time of payment using www.xe.com rates.

• When do we pay for the rental?

If you are booking more than 10 weeks before the start of the rental, a deposit of 50% of the contract amount is due with the Booking Contract. The remaining 50% of the contract amount is due 10 weeks before the rental. If you are booking within 10 weeks of the start of the rental, the full amount of the contract is due at booking.

• How do we pay for the rental?

The Rental Amount may be paid by check or credit card. We accept Visa, Mastercard, and American Express. Please note that there is a 3% fee for all credit card transactions. If you choose to pay by credit card, please complete the Credit Card Authorization form on the booking contract.

• What is your cancellation policy?

This information is included in our Terms and Conditions

• Is there a booking fee?

myItalianVacation does not charge a booking fee.

• What about extra fees?

Extra charges vary by property. These locally paid extra fees may include final cleaning, maid service, heating or optional extra services (e.g. maid service or a cook). Any extra charges are listed on the website under the property description. Extra charges are also listed on the booking contract to avoid any surprises.

• When will I get my security deposit back?

Most properties require a locally paid security deposit. This amount varies from property to property and must be paid in cash (Euro) at the time of check-in. Your security deposit will be returned to you when you check out after checking the conditions of the property and deducting any outstanding fees (e.g. heating, final cleaning, maid service, etc.).

• What does Travel insurance cover?

We offer Travel Insurance through Travelex. For more detailed information about different plans and options,
please visit the Travelex web site.
If you have any questions regarding the insurance, you may call Travelex Insurance Services directly at 1-800-228-9792 or
email us at: insurance@myitalianvacation.com
Please use our LOCATION NUMBER 47-0025 as a reference
for any inquiries.

• What is the check-in procedure?

After receiving the final balance, which is due 10 weeks before the rental period, we will send you a voucher which includes arrival instructions, directions to the property and local contact information.
What are the Check-in /Check- out times?
Check-in/out times vary from property to property, but, generally, check-in is between 4:00 PM and 6:00 PM on the day you arrive.

Check-out is by 10:00 AM on the day you depart. It is important that you not arrive before 4:00 PM because the property is cleaned and prepared (for arriving guests) between 10:00 AM and 4:00 PM.

• What if we have a problem during our stay?

The voucher includes contact information for the owner local agent and/or owner. If there are any problems with the property, please contact the local representative immediately. If you need additional assistance, contact us. We also include a list of numbers that may be useful for problems not related to the rental property.

• Do you work with Travel agents?

Yes, we are happy to help travel agents arrange their clients' accommodation.

• Do you have a catalog?

We don’t have a printed catalog. Instead we offer an online catalog, which enables us to give our clients the most up to date and accurate information regarding the properties we represent. We are continually updating our site and adding new properties, so visit us often to see what's new.